Privacy Policy

Last updated: April 14 , 2025

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy. This Privacy Policy has been created with the help of the Privacy Policy Generator.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

Account means a unique account created for You to access our Service or parts of our Service.
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Counder Ltd., 3rd Floor, 40 Mespil Road, Dublin 4, Ireland.
Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
Country refers to: Ireland
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Personal Data is any information that relates to an identified or identifiable individual. This may include data You provide directly (e.g., via forms) and data collected automatically (Usage Data).
Service refers to the Website, Counder events, membership activities, and related communications.
Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Website refers to Counder , accessible from counder.com
You means the individual accessing or using the Service, including applicants, members, event attendees, or website visitors, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, particularly through forms, We may ask You to provide Us with certain personally identifiable information that can be used to contact, identify, or understand Your interests relevant to Counder. Personally identifiable information may include, but is not limited to:

First name and last name
Email address
Phone number
Additional voluntary information You provide (e.g., investment interests)
Usage Data (see below)

Usage Data

Usage Data is collected automatically when using the Service (primarily the Website).

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Flash Cookies. Certain features of our Service may use local stored objects (or Flash Cookies) to collect and store information about Your preferences or Your activity on our Service. Flash Cookies are not managed by the same browser settings as those used for Browser Cookies. For more information on how You can delete Flash Cookies, please read "Where can I change the settings for disabling, or deleting local shared objects?" available at https://www.adobe.com/products/flashplayer/end-of-life-alternative.html#main_Where_can_I_change_the_settings_for_disabling__or_deleting_local_shared_objects_
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. Learn more about cookies: What Are Cookies?.

We use both Session and Persistent Cookies for the purposes set out below:

Necessary / Essential Cookies Type: Session Cookies Administered by: Us Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
Cookies Policy / Notice Acceptance Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
Functionality Cookies Type: Persistent Cookies Administered by: Us Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

Use of Your Personal Data

The Company may use Personal Data for the following specific purposes:

To provide and maintain our Service: Including monitoring the usage of our Website and facilitating Counder activities.
To manage Your Application/Membership: To process Your application for Counder membership, manage Your registration, and provide You access to functionalities available to members/participants.
To tailor Your experience: Using Your professional background and preferences to curate relevant event content, discussions, and experiences.
To facilitate connections (with Your consent): Making personalized introductions to other members based on mutual interests, if You have opted-in.
To feature Your profile (with Your consent): Displaying Your profile on the Counder website as a Visionary Leader, if You have opted-in.
To manage partnerships: Processing Your interest or commitment as a Mission Partner or organizational partner.
To perform contractual obligations: Undertaking necessary actions related to Your membership or participation in events or services You have requested.
To contact You:
- For essential service communications regarding Your application, membership, events, or security updates via email or other electronic means.
- For onboarding calls, if You have opted-in.
- To provide news, insights, and information about Counder opportunities, if You have opted-in. You can opt-out of non-essential communications at any time.
To manage Your requests: To attend and manage Your requests to Us (e.g., inquiries via email).
For business transfers: Evaluating or conducting a merger, divestiture, restructuring, or other sale or transfer of assets, where Personal Data is among the assets transferred. We will notify You before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
For other purposes: Data analysis, identifying usage trends, determining promotional effectiveness, and improving our Service, events, and offerings. We will seek Your consent for any new purpose not covered by this policy.

We may share Your personal information in the following situations:

For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With other users (selectively and with consent): We may facilitate introductions between members based on expressed interest and opt-ins. If You opt-in to be featured, certain profile information may be visible on our website. Otherwise, interaction in public areas is governed by the terms of that interaction.
With Your consent: We may disclose Your personal information for any other purpose not listed here, only with Your explicit consent.

Legal Basis for Processing Personal Data (GDPR)

Our legal basis for collecting and using the Personal Data described above depends on the Personal Data We collect and the specific context in which We collect it:

Consent: We rely on Your consent to process information provided voluntarily via opt-ins, for non-essential cookies, and for processing partnership interests/contributions. You have the right to withdraw Your consent at any time.
Contractual Necessity: We process Personal Data necessary to evaluate Your membership application and, if accepted, to fulfill Our contractual obligations to You as a member or event participant (e.g., managing registration, providing access to core services/events, essential communications).
Legitimate Interests: We process Usage Data and some contact/professional information based on Our legitimate interests in operating and improving Our Service, ensuring security, understanding user needs, managing inquiries, and communicating essential service information, provided these interests are not overridden by Your data protection rights.
Legal Obligation: We may process Personal Data where necessary to comply with a legal obligation to which the Company is subject.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. Application data for unsuccessful applicants will generally be deleted or anonymized within a reasonable timeframe after the decision, unless retention is required for legal reasons or with applicant consent.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Disclosure of Your Personal Data

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18 without verification of parental consent, We take steps to remove that information from Our servers. If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us, including profile links (e.g., LinkedIn). If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit, as We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

Your Data Protection Rights (GDPR & POPIA)

Counder respects Your privacy rights and is committed to facilitating the exercise of these rights under applicable data protection laws, including the EU General Data Protection Regulation (GDPR) and South Africa's Protection of Personal Information Act (POPIA). You have the following rights regarding Your Personal Data:

Right of Access: You have the right to request copies of Your Personal Data that We hold.
Right to Rectification: You have the right to request correction of any inaccurate Personal Data or completion of incomplete Personal Data.
Right to Erasure ('Right to be Forgotten'): You have the right to request the deletion of Your Personal Data under certain conditions (e.g., if the data is no longer necessary for the purposes collected, or if you withdraw consent).
Right to Restrict Processing: You have the right to request the restriction of processing Your Personal Data under certain conditions (e.g., if you contest the accuracy of the data).
Right to Object to Processing: You have the right to object to Our processing of Your Personal Data based on legitimate interests or for direct marketing purposes.
Right to Data Portability: You have the right to request that We transfer the data We have collected about You to another organization, or directly to You, under certain conditions, in a structured, commonly used, machine-readable format.
Right to Withdraw Consent: Where We rely on Your consent to process Personal Data, You have the right to withdraw that consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
Rights Related to Automated Decision-Making: You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning You or similarly significantly affects You. (Note: As detailed below, Counder currently does not make significant decisions like membership approval based solely on automated processing of application data).
Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority (like the Data Protection Commission in Ireland or the Information Regulator in South Africa) if You believe Our processing of Your Personal Data infringes applicable data protection laws.

Exercising Your Rights: To exercise any of these rights, please contact us via email at hello@counder.com. We will respond to Your request in accordance with applicable laws. We may need to verify Your identity before processing Your request.

Specific Considerations for POPIA (South Africa)

In addition to the rights outlined above, We confirm our commitment to POPIA principles:

Purpose Specification: We collect and process personal data for specified, explicit, and legitimate purposes related to providing the Counder Service (membership management, event organization, networking facilitation, communications, service improvement) as detailed in the "Use of Your Personal Data" section. Data is not processed in a way incompatible with these purposes.
Processing Limitation: Processing is adequate, relevant, and not excessive for the purposes. Collection is primarily direct from You, based on consent or contractual necessity.
Data Subject Participation: You have the rights to access and request correction of Your data as outlined above.
Security Safeguards: We implement appropriate technical and organizational measures to protect Personal Data against loss, damage, unauthorized destruction, access, or processing.
Automated Decision-Making (POPIA Context): Our membership application review involves human assessment. While We may use tools to help organize information, decisions regarding membership approval or other significant impacts are not made solely based on automated processing of the data You submit via the application form. If this changes, we will update this policy and inform You.
Cross-Border Data Transfers: As an Ireland-based company operating internationally, Your personal data may be transferred to, and processed in, countries outside of South Africa (including Ireland and potentially where our service providers are located). We ensure that appropriate safeguards (such as EU Standard Contractual Clauses or adequacy decisions) are in place to protect Your data in accordance with POPIA and GDPR requirements for such transfers.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

By email: hello@counder.com

COOKIE POLICY

What Are Cookies

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the sites functionality.

How We Use Cookies

We use cookies for a variety of reasons detailed below. Unfortunately in most cases there are no industry standard options for disabling cookies without completely disabling the functionality and features they add to this site. It is recommended that you leave on all cookies if you are not sure whether you need them or not in case they are used to provide a service that you use.

Disabling Cookies

You can prevent the setting of cookies by adjusting the settings on your browser (see your browser Help for how to do this). Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies will usually result in also disabling certain functionality and features of the this site. Therefore it is recommended that you do not disable cookies. This Cookies Policy was created with the help of the Cookies Policy Generator from CookiePolicyGenerator.com.

The Cookies We Set

Forms related cookies When you submit data to through a form such as those found on contact pages or comment forms cookies may be set to remember your user details for future correspondence.

Third Party Cookies

In some special cases we also use cookies provided by trusted third parties. The following section details which third party cookies you might encounter through this site.

This site uses Google Analytics which is one of the most widespread and trusted analytics solution on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content. For more information on Google Analytics cookies, see the official Google Analytics page.

More Information

Hopefully that has clarified things for you and as was previously mentioned if there is something that you aren't sure whether you need or not it's usually safer to leave cookies enabled in case it does interact with one of the features you use on our site.

For more general information on cookies, please read "What Are Cookies".

However if you are still looking for more information then you can contact us through one of our preferred contact methods:

Email: hello@counder.com